Health Information Technology Investments, Patient Experience, and Hospital Bad Debt

ABSTRACT In this study, we examine the effect of health information technology (HIT) investments on hospital bad debt via improved patient experience. Using data from California Hospital Reports and Definitive Healthcare, first expect find that HIT decrease debt. Next, following Baron Kenny's (1986) approach bootstrap Zhao, Lynch, Chen (2010), study whether experience mediates relationship between We improves which, in turn, reduces at hospitals. Taken together, our findings provide evidence is important as a means to affect